Returns Policy and Warranty Information

 

Returns Policy

Returns:

Please inspect all the merchandise upon arrival. Damaged shipments should be reported immediately to the freight company that delivered the products. Returns are accepted on a case-by-case basis. International and or airfreight are not refundable for any reason, no exceptions. No freight will be credited for any incorrect parts ordered by part number only. Even parts listed the catalog may require additional information to deem a correct fit. All returns must have a return authorization number or credit may not be given. All parts must be sent pre-paid at the customer’s expense. All shipments that are sent freight collect will be refused. A 15% restocking fee will be charged for all returns unless otherwise stated in advance. All returns must be un-used, never installed and in clean, unmarked and original packaging. No returns on special orders or electrical components. All items damaged from improper packing will be issued no credit.

 

Core Refunds: A return label for core return will likely be include in the original part shipment. If no return label is included, call your JJAgParts sales rep to set up the proper return on your core. Do not send back assuming the location or freight company to be used. All core returns require a return authorization number. Any un authorized cores sent in freight collect will be refused or the shipping charges will be deducted from the core amount due in the amount we are billed. Any pass-through orders/sourced orders including a core will be subject to a Core credit is credited once credit is received from the manufacturer. All cores are subject to core criteria unless otherwise stated. Allow up to 30-days for core processing and core charge refunds.

 

 

 

 

Product Warranty Information

The warranty policy from JJAgParts covers parts necessary to repair a warrantable failure to the functional condition of the application that existed immediately prior to the failure, as detailed below. This warranty statement applies to direct customers of JJAgParts only and is non-transferable.

New internal engine parts for agricultural and industrial applications supplied by JJAgParts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of one year from the date of invoice without limitation on miles or hours of operation. These policy terms exclude all engine assemblies, including, but not limited to: short block assemblies, long block assemblies, and complete engines. For information on warranty coverage of excluded items, please contact our tech support staff.

Engine overhaul kits for heavy-duty on-highway applications supplied by JJAgParts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of one year from the date of invoice without limitation on miles or hours of operation.

Remanufactured engine and drivetrain parts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of six months from the date of invoice, without limitation on miles or hours of operation, on a parts-replacement-only basis.

Drivetrain parts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of one year from the date of invoice, without limitation on miles or hours of operation, on a parts-replacement-only basis.

New and remanufactured engines, complete engines, long blocks, medium blocks, and short blocks produced by any company other than JJAgParts are not warranted by JJAgParts and are solely covered by the manufacturer’s warranty. For information on these warranties, contact our tech support staff.

JJAgParts supplied parts will be covered at current customer pricing. Where available, only new or remanufactured JJAgParts or JJAgParts approved parts will be used in making a warranted repair. OEM or other aftermarket sourced parts used when JJAgParts parts are available will be credited at the JJAgParts part price. OEM or outside parts (that are not available from JJAgParts directly) that are used in a repair will only be covered with prior JJAgPart Management written approval given before performed work.

Any direct or pass through warranty from JJAgParts does not cover failures resulting from owner or operator abuse or neglect, including but not limited to operation without adequate coolant, fuel or lubricants, over-fueling, over-speeding, lack of lubrication maintenance, coolant or air intake systems, improper storage, starting, warm-up, run-in or shut-down practices. Coverage does not include damage to adjacent components or systems.  Coverage does not include troubleshooting or diagnostic time, towing, transport, down-time, rental fees, shop labor, repair labor, or incidentals including but not limited to delivery charges, travel, meals, lodging, business losses, docking or harbor charges.

The installer is responsible for ensuring that the parts are correct for the application and installing parts according to OEM procedures, specifications and accepted industry standards. The owner is responsible for the operation and maintenance of the equipment as specified in the OEM operation and maintenance manuals.

JJAgParts must be notified prior to the end of the warranty period and all warranty repairs must be authorized by JJAgParts technical staff if a warranty claim is to be valid and considered. All claimed parts must be returned to the indicated physical location within thirty days from date of an issued Return Merchandise Authorization for the claim to be evaluated and considered valid. In the event of a claim, a Warranty Claim Form must be requested for the return of parts for warranty consideration. It is the claimant’s responsibility to provide failed parts, a completed Warranty Claim Form and copies of any related work orders or invoices for examination by JJAgParts technical personnel. Parts must be shipped freight pre-paid with all associated paperwork and arrive in a condition that makes examination possible. Parts received without a Warranty Claim Form will be returned to the customer freight collect.

The warranties set forth herein are the sole warranties made by JJAgParts its parts. JJAgParts makes no other warranties, expressed or implied, of merchantability or fitness for a particular pu